End-to-end D365 delivery
you can rely on, fully.
Our certified architects and consultants bring deep, hands-on expertise across the entire Microsoft Dynamics 365 CRM stack — from initial discovery through to post-go-live optimisation and managed support.
Our implementation specialisms
From discovery through to go-live and beyond, our team holds the expertise to deliver every dimension of a successful Dynamics 365 implementation.
We begin every engagement with a structured discovery phase — running stakeholder workshops, mapping your current-state business processes, and identifying gaps between how you work today and how D365 can support your goals. The output is a detailed requirements specification and prioritised backlog that drives every delivery decision, ensuring no surprises downstream.
What we deliver
Typical duration
Our certified solution architects design scalable, future-proof D365 solutions — covering entity and data modelling, security and access design, integration architecture, environment strategy, and ALM pipeline design. Every architectural decision is documented, peer-reviewed, and pressure-tested before a single line of configuration is touched.
What we deliver
Architect credentials
From out-of-the-box configuration to complex plugin development and PCF controls, we deliver exactly the right level of customisation — always with maintainability and Microsoft best practices front of mind. We follow a configuration-first principle, only resorting to custom code when platform capability genuinely falls short, and we document every customisation for long-term supportability.
What we deliver
Our principle
We design and execute end-to-end data migrations from legacy CRM platforms, spreadsheets, or ERP systems into Dynamics 365 — including extract, transform, deduplication, and load (ETL) pipelines with full reconciliation reporting and business sign-off at each stage. Clean, validated data in the new system from day one.
What we deliver
Sources we migrate from
We connect Dynamics 365 to your wider technology landscape — ERP, marketing platforms, telephony, ecommerce, finance systems, and bespoke applications — using Azure Integration Services, Dataverse APIs, and Power Platform connectors. Every integration is designed for resilience, monitored in production, and fully documented for ongoing support.
What we deliver
Common integrations
A structured go-live is the difference between a smooth cutover and a crisis. We manage UAT facilitation, regression testing, production environment preparation, cutover execution, and a dedicated hypercare period — providing intensive support to stabilise your platform and give your users the confidence they need immediately after launch.
What we deliver
Hypercare coverage
We build meaningful CRM reporting — from embedded D365 dashboards and personalised views to full Power BI solutions connected live to Dataverse — ensuring your leadership team and front-line managers have the insight they need, without ever leaving the platform. Every report is designed around your KPIs and validated against business requirements.
What we deliver
Report types
We design role-based training programmes that give every user exactly the knowledge they need — no more, no less. From train-the-trainer sessions and structured e-learning materials to post-go-live drop-in clinics and adoption monitoring, we ensure high CRM adoption from day one and sustain it well beyond launch.
What we deliver
Our approach
How we deliver your D365 implementation
A structured five-phase framework that gives you visibility, control, and confidence at every stage — from initial discovery through to long-term optimisation.
Stakeholder workshops, process mapping, gap analysis, and requirements specification to define the solution vision and agree scope before build begins.
2–4 weeksSolution architecture, data modelling, security design, integration blueprints, and environment strategy — all peer-reviewed and formally approved.
2–4 weeksIterative configuration, customisation, and integration development in sprint cycles with regular stakeholder demos and a running definition of done.
6–16 weeksStructured UAT, regression testing, data migration execution, and a managed production cutover — with a documented rollback plan in place.
2–4 weeksPost-go-live hypercare, adoption tracking, wave release management, and ongoing managed support — keeping your CRM evolving with your business.
OngoingD365 modules we specialise in
Our consultants hold active certifications and hands-on project experience across all core Dynamics 365 CRM modules and the wider Power Platform ecosystem.
Sales
End-to-end sales process automation — from lead capture and qualification through opportunity management, forecasting, and quote generation.
Customer Service
Omnichannel case management, SLA enforcement, knowledge base, and agent productivity tools that drive faster resolution and higher satisfaction.
Field Service
Work order management, resource scheduling, mobile workforce enablement, and IoT asset monitoring for organisations with on-site service delivery.
Customer Insights — Journeys
Real-time marketing automation, segment-based journey orchestration, event management, and lead nurturing from first touch to sales handoff.
Customer Insights — Data
Customer Data Platform implementation — unifying profiles from disparate sources, enrichment, AI-driven segmentation, and predictive analytics.
Power Platform
Automation, low-code app development, and analytics extending D365 capability — Power Automate, Power Apps, Power BI, and Dataverse at the core.
Microsoft certifications held by our team
Every consultant on your project holds active Microsoft certifications relevant to their delivery role — so you can trust the expertise behind every recommendation.
What our clients experience
Typical outcomes reported by organisations who have chosen us as their D365 implementation partner — measured across all engagements in the last three years.
Ready to discuss your D365 project?
Tell us about your organisation, your current platform, and what you're looking to achieve — and we'll put together a tailored proposal within two business days.