D365 CRM
Quality Analyst
A dedicated QA specialist who designs and executes comprehensive test strategies for Dynamics 365 — ensuring every configuration, customisation, and integration meets the highest quality standards before go-live.
Test planning & strategy
Designing end-to-end test plans aligned to D365 functional requirements and user stories.
UAT coordination
Facilitating user acceptance testing sessions, tracking sign-off, and managing feedback cycles.
Regression testing
Structured regression suites to validate system integrity after each sprint or release.
Integration testing
End-to-end validation of CRM integrations with ERP, third-party APIs, and Azure middleware.
Test automation
Automated test scripts using Azure Test Plans, Selenium, and EasyRepro for D365.
Defect management
Bug tracking, severity classification, root cause analysis, and resolution verification.
Testing types
Tools & skills
Testing artefacts
- Test plans & test case libraries
- UAT scripts & sign-off packs
- Regression test suites
- Defect reports & dashboards
- Test summary & exit reports
Process & automation
- EasyRepro automated test scripts
- CI/CD test pipeline integration
- Data-driven test frameworks
- API & integration test coverage
- QA process setup & best practices
Defect-free deployments
Rigorous test coverage prevents critical bugs from reaching production environments.
D365-specific expertise
Deep knowledge of CRM behaviour, customisation layers, and common failure modes.
Faster release cycles
Automated regression suites cut manual testing time and accelerate sprint delivery.
Stakeholder confidence
Clear test evidence and UAT sign-off packs give stakeholders full visibility and trust.
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D365 CRM
Quality Analyst
Test plans, UAT coordination, and automated regression suites — ensuring every CRM release goes live defect-free.